At Olsen we pride ourselves at providing quality European-designed fashion.  We want you to be completely satisfied. If for any reason you are not happy with your purchase, Olsen will gladly accept exchange or refund items within 30-days of purchase.  

EASY RETURNS AND EXCHANGES

Any online items must be returned to the Olsen Online Store. Unfortunately, we are not able to accept online return or exchanges at any Retail Stores.  

FOR RETURNS & EXCHANGES:

For returns or exchanges log into the Olsen Online store and click on the Return and Exchange link at the bottom of the page.

Enter your order number and Postal Code, and then follow the prompts

Once your package is ready, arrange to have it shipped back via Purolator

Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.

Your original receipt must accompany your returned items to process your refund or exchange. 

All items for refund or exchange must be in their original state, with all tickets attached and deemed by Olsen to be unworn, unwashed, undamaged and unaltered.   

Refund/exchanges are not permitted after the allowable return period.

EXCHANGES:

Please arrange to return your item(s) for exchange following the instructions above. Visit our Olsen Online store for a selection of items available to purchase in exchange.